Maison Haas Hustinx & Spa

We recently stayed at this hotel for two nights in a room on the top floor. While the room itself was nice, the overall experience left much to be desired.||||The Good:||The location is excellent, and the facilities provided by the hotel are top-notch. Additionally, the breakfast was a standout highlight – delicious and well-prepared, easily one of the best parts of the stay.||||The Not Good:||Despite these positive aspects, several issues detracted from our experience. The building's finishing, particularly at the stairs (top floor), is in need of attention; a simple lick of stain would go a long way in improving the overall ambiance.||||More concerning, however, was the noise issue. For both nights of our stay, we were kept awake by extremely loud music lasting until 4 a.m. – not just ambient noise, but full-blown music (including a DJ performance that was completely singable). This was deeply frustrating and unacceptable, especially for a hotel charging 400 euros per night.||||We reached out to the hotel via email during the night but received no assistance at the time. It wasn’t until checkout that we were offered compensation – 50 euros to cover parking costs. While this gesture was appreciated, it felt inadequate given the disruption to our stay.||||The Verdict:||This hotel has the potential to deliver a fantastic experience, but it falls short due to poor soundproofing, inadequate customer service, and its inability to handle guest concerns effectively. At this price point, one would expect a much higher standard.||||For those considering a stay, you might find better value and a more restful experience at a property like Van Der Valk.

Location is perfect - you have views of the beautiful basilica, st. Jan’s church and a square. All the highlights of central Maastricht is a 5-15 max walk away. The building feels luxurious as it has maintained its OG charm. rooms are beautiful and very clean. We also booked massages at the spa - they were superb! Main thing to note, because the building is older, the walls are thinner so you can hear from your room and people are walking through the halls.

I would not recommend staying here – my belonging mysteriously disappeared.

During my stay on Christmas day in 2024, my belonging went missing in the spa. Even though the spa was only accessible to a cleaner and a few other guests who had booked the facility, the front desk staff did nothing to resolve the issue. While she said a lot of meaningless platitudes to appear helpful, she made no real effort to assist, which was deeply disappointing.

Moreover, we had other strange experiences. When we entered the spa, all the lockers were fully occupied, which didn’t make sense since only 6 people with bookings were supposed to be allowed in the spa at the same time, and there were 8–9 lockers available.

The staff member suggested that unbooked guests might be using the spa (but didn’t want to go check). Instead, she once told us to wait, even though we had a confirmed booking. Then, she mentioned that some lockers were being used to store “towels.” This logic made us speechless, as storing guests’ belongings should clearly take precedence over towels.

Her apparent inability to prioritize tasks was also evident in another incident. She promised to bring me a bathrobe in a few minutes and then left the spa. 10 mins later, she returned giving a tour to other new guests and left again. My friend had to get dressed again and go to the front desk to remind her. She was sitting there, preoccupied with laptop, seemingly oblivious to the situation.

This really is a fantastic Hotel! Rooms are modern and tasteful, generous in size and well furnished. ||The overall Hotel is a blend of modern and original features. ||Breakfast was great, lots of choice and good service.||Location is perfect, central with a car park over the road. ||I stay in hotels a lot on business and would come back here for sure!

Overpriced and won’t recommend. Rooms were nicely designed but breakfast was €22 per head and nobody told us when we went to the restaurant or at check in so imagine the surprise at checkout when we had to pay €88 for two days of breakfast!!! Food was fine but not worth that at all.

I emailed about parking and nobody ever responded. Reception service is slow, there are no phones in the room so we had to go down to ask for the iron, which didn’t arrive after 60min+ of waiting with no updates.

Design in the room was nice and things were clean but there’s party music from the club nearby and main hallways are very dim and not well lit. Location excellent right on the main square but we left feeling it was over priced and they really under delivered on value and service.

Thank you for a wonderful stay in room 14 for our 30th Wedding Anniversary. The best location if you want to be close to the Vrijthof and the amazing vibes that is Maastricht!! The bottle of champagne 🍾 to help us celebrate was a nice touch!

We have spent some incredible days in this hotel. The location is fantastic (in the center) and the rooms are clean with wonderful views. Be sure to enjoy the breakfast and the restaurant (Safar), excellent quality and service!!!! You can go with small children, the owners provide you with a crib and whatever you need! We will come back! Thank you!

Very unfortunate experience at Maison Haas, the standard room was just aceptable but the service from the reception staff was rude and not polite at all. Particularly the person in charge, Danielle, was not friendly and very unhelpful, she was only interested in booking an extra service.||When we asked if it was possible to visit the PSA she said "not possible" and did not offer any alternative. The room was ready when we arrived but due to the "rules" we could not get in (it was 1:45 pm and the rules indicated as of 3 pm), we had to get changed in a tiny toilet with no option to access to the SPA changing rooms or another ready room.||When we asked about directions and Maastricht highlights, she referred us to a website, w/o even looking at us in the eye.||Her colleague, Rertu, was polite and helpful but all in all we had a dreadful experience, no customer friendly. After check out we left the luggage at reception, they do not even have a locked room for that .... we were directed "to take the luggage ourselves and put it in the dining room area" as the reception closed at 6 pm.||Location was good but I do not recommend this hotel unless you want to be treated badly.