Nagomi Spa & Health

I had such an incredible experience with the staff here. First off, they honoured a gift card from another company which I was unable to use. I can’t express how wonderful that was. Secondly, I ran into car trouble the day of my appointment and they immediately helped me reschedule due to the circumstances. Then when I arrived I had one of the best massages I’ve ever had from Chiaki. This was an exceptional level of customer service and I just want them to know how much I genuinely appreciated it.

I had a very professional massage. My lovely therapist Parvati took enormous good care of me. She handled my sore shoulder like a boss and I feel completely relaxed. Normally I get internally awkward around massage therapists, but not this time. I was at ease. Thanks again.

We booked a massage for myself and my husband, but unfortunately I fell ill on the day. We called and asked if there was anything we can do to postpone, or get a credit, but were told about the 24 hour cancelation policy. I find it disgraceful, that we were kept to a policy that has no exclusions for illness. I could not forsee that I would have food poisoning.
That being said, given the price and the massage my husband received, there are a myriad of better options out there.

Waste of money. A spa service only for guests of the hotel.
Came here just for "Hanaksumi" treatment. It was a big treat for myself for my birthday.. but the whole experience was awful. I arrived a bit late and although the place was completely empty they had no ability to adjust the time of the treatment. So I was tense and upset, the treatment was rushed, and very basic.. not relaxing... A lot of hands-off time (towel adjusting, creams) nothing Japanese in nature about this. Only made me aware that I needed a real massage.

Then the reception sent me to the pool/sauna area, without a towel, there were no towels in the pool area.. so I had to go back... It's quite a journey.. perhaps a 5 star building, but the service was completely lacking, so hollow and impersonal.

Excellent service. I booked a swedish massage, all the staff was nice and friendly, very professional and caring. The massage was perfect. The spa is calm and perfect to relax. I really recommend it if you need time for yourself and disconnect for the city. Also I wanted to note that all the staff was wearing a mask at all moment, which is unusual here in the NL, so I really appreciate it, even if vaccinated we should protect and care for the health of everyone. I will come back for sure.

I had a 90 minute youth facial with the lovely Eva. Eva was very knowledgable and told me what products she was using, she also offered to be quiet if I didn’t want to hear about it! I felt incredibly relaxed and my skin looked amazing afterwards. The swimming pool and sauna/steam room were also very nice! I would highly recommend to anyone staying in the hotel to check out the spa or even if you’re just in Amsterdam it’s worth booking yourself in!

Fancy hotel leading up to a wonderful spa area.
The Sothys treatment I received from Erika was something else - so relaxing yet invigorating!
The access to the baths before the massage made the experience more complete - thank you!!

One of the cleanest and best SPA in Amsterdam but they need to follow wellness sector a bit closer. Looks like a place from 70’s. Hair drying machine is from 1960’s. Sauna for example can be infrared etc. Parking has discount but as a member everytime going to the reception or automat for paying doesn’t give you a member feeling. What you pay deserves more. Anyways Okura is my favourite and I have a trust to the company but there is a room for improvement.